Non-urgent advice: Health Records
Your health record includes your medical history, details about your medication and any allergies you may have.
If you have changed your contact details including address, telephone number or email address, please complete our Change Personal Details form so that we can update your contact details.
Information about your health record
We understand how important it is to keep your personal information safe and secure and we take this very seriously. We have taken steps to make sure your personal information is looked after as required by Law. Please be assured that the Practice complies with data protection and access to medical records legislation. Everyone working at the Practice requires access to patients’ medical records in order to care for you. All members of staff are bound by the same rules of confidentiality as doctors and nurses.
At a time of emergency or crisis it’s important that clinicians can securely access your recent medical history so that they can understand the best way to help you. They may have to give access to other NHS organisations.
This means that if you need to see an out of hours doctor or require treatment at an acute hospital for example, your health records can be quickly and easily accessed by clinicians to help tailor the medical support you need. This is particularly relevant to those patients’ with chronic medical conditions. In addition any treatment provided by them can be shared with us.
Your information will only be shared with other healthcare services if you give your explicit consent
You will only be asked to share your medical information if the clinician feels it will benefit your care.
If you don’t want a clinician from another healthcare service to be able to view your health record, you can say so at the point at which the clinician asks you.
Your information will only be used by the clinician to help determine the most appropriate medical support for you. Your health records won’t be shared with any other organisation or used for any non-clinical need.
Your medical record is constantly being updated so accessing your information using your SystmOne account, enables you to read the latest information right now including test results. If you do not have online access, you can make a request, either in person, on the phone, or in writing, detailing the information you would like. We will ensure you receive your information within 30 days. There’s no charge unless you request multiple copies of the same information.