Thank you for reporting your concerns about our new telephone system. It’s been in place for 6 weeks so today we’ve implemented a few system changes that we hope means your calls will be answered quicker.
The biggest change you’ll experience involves prescriptions. Please call after 2pm to allow time for the clinicians to review incoming clinical correspondence and for dispensers to unpack medication deliveries.
We hope this means we are able to answer your query more effectively and timely. We will trial this arrangement for 6 weeks.